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Last updated: 7 July 2026

Terms of the website services

The website is used to contact the pharmacy, submit an eRecept, book a consultation and link to external online services. It is not online sales or mail-order dispensing of medicines.

1. Introductory provisions

These terms govern the use of the Lekáreň Apolka website and the electronic submission of requests available through it. This is not mail-order dispensing of medicines under Section 22 of Act No. 362/2011 Coll. The pharmacy is not notified for mail-order or internet dispensing of medicines in the ŠÚKL register. No online sales take place through this website and payment is made only at the pharmacy or in an external service, if the user uses one outside this website.

2. Operator

Pharmacare Plus s. r. o., Bellova 2/K, 831 01 Bratislava – mestská časť Nové Mesto
Company ID (IČO): 55 850 332 · Tax ID (DIČ): 2122103544 · VAT ID (IČ DPH): SK2122103544
Registered in the Commercial Register Mestský súd Bratislava III, section Sro, vl. č. 173401/B
Premises: Apollo Nivy, Prievozská 2/A, 821 09 Bratislava
Professional representative: Mgr. [doplní klient]
Professional supervision: Štátny ústav pre kontrolu liečiv (ŠÚKL), Kvetná 11, 825 08 Bratislava

3. Services available through the website

  • The contact form is used to send a question or request to the pharmacy.
  • The eRecept form is used to submit the data needed to prepare medicines for personal pickup.
  • The consultation booking is used to choose a slot and send contact details to the pharmacy.
  • The Wolt link points to an external service. The conditions of ordering and delivery via Wolt are governed by that service’s terms.
  • Submitting a form does not create a purchase contract or a claim to the dispensing of a medicine or product.

4. Reservation and submission – process

  • For a consultation booking you send your name, e-mail, phone number and the chosen slot; for an eRecept submission, the data needed to verify and prepare the medicines for personal pickup.
  • After submitting, a confirmation of receipt is sent to the e-mail you provided.
  • A slot reservation is non-binding and serves only to arrange a meeting with the pharmacy; submitting it does not create a purchase contract or a claim to the dispensing of a medicine or product.
  • A submitted eRecept is usually processed within 2 hours during opening hours; this is an indicative, non-binding time.
  • Submitting an eRecept through the website does not guarantee the availability of a medicine. The pharmacy confirms actual availability and the next steps; if the medicine is unavailable, it will contact you.
  • A request is submitted by a person with legal capacity (usually an adult).

5. Prescription medicines

We dispense prescription-only medicines exclusively upon personal pickup against a valid prescription or based on verification of an eRecept. Submitting an eRecept through the website does not in itself replace a prescription and does not establish a claim to the dispensing of a medicine unless the statutory dispensing conditions or the pharmacist’s professional assessment are met.

6. Payment and pickup

  • For services handled directly with the pharmacy, payment is made upon personal pickup at the pharmacy (cash or card).
  • No online payment takes place on this website.
  • At pickup, identify yourself with the data needed to verify the request, for example name, phone or eRecept.

7. Cancelling a request

You can cancel or amend a submitted request by e-mail at info@lekarenapolka.sk, by phone at +421 911 384 665, or via the cancellation link in the confirmation e-mail, if it contains one. If the request has already been processed or prepared for pickup, you will arrange the next steps directly with the pharmacy.

If you do not show up for a reserved slot and do not cancel it in advance, the pharmacy may refuse further reservations or require them to be confirmed by phone.

8. User obligations

Use the forms in line with their purpose. In particular, it is prohibited to submit false data or another person’s personal data without their consent, to infringe intellectual property rights, or to use the website for unlawful or inappropriate activity. The user is liable for damage caused by incorrect or abusive use.

9. Personal data protection

We process personal data from the forms to the extent necessary to handle your request. Details of the processing, the legal basis and your rights are set out in the Personal data protection document.

10. Complaints

Submitting a form through the website is not in itself a purchase of goods. If a purchase is made upon personal pickup, the exercise of rights from liability for defects and the handling of complaints is governed by the relevant provisions of the Civil Code, Act No. 108/2024 Coll. on consumer protection, Act No. 362/2011 Coll. on medicines and medical devices and other applicable legal regulations. You can lodge a complaint in person at the pharmacy or contact us by e-mail at info@lekarenapolka.sk. The supervisory authority is Slovenská obchodná inšpekcia, Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, P.O.BOX 5, 820 07 Bratislava.

11. Alternative dispute resolution

If you are not satisfied with the way your complaint was handled or you believe we have infringed your consumer rights, you can contact us with a request for remedy. If we respond to the request negatively or do not respond within 30 days, you have the right to submit a proposal to initiate alternative dispute resolution under Act No. 391/2015 Coll. The competent body is, in particular, the Slovak Trade Inspection.

12. Final provisions

These terms are governed by the law of the Slovak Republic. The ineffectiveness of an individual provision does not affect the validity of the others. The operator reserves the right to make changes; changes take effect on the day of publication.